Frequently asked questions

KOEIGO Supply is a supply-chain management platform purpose-built for vendors delivering into Okinawa's military commissaries (DeCA). It brings shipment management, shelf-level inventory tracking, automated invoicing, and analytics into one system for both vendors and the internal KOEIGO team.

Two audiences. Vendors (suppliers) use the Vendor Portal to submit shipment requests, track deliveries, and see how their products are selling. The internal KOEIGO supply-management team uses the Staff Portal to approve shipments, manage inventory across facilities, generate invoices, and run analytics.

Reach out through our contact form and the team will set up your vendor account and walk you through onboarding. Once you're set up, you'll log in through the Vendor Portal to submit your first shipment request.

The platform currently supports the Okinawa commissaries: Kadena AB, Camp Foster MCB, Camp Courtney MCB, and Camp Kinser MCB. Additional facilities can be added by the KOEIGO team as needed.

A shipment flows through a clear pipeline: Draft → Approved by Admin → Delivery Verified → Closed. Vendors create the request; staff review and approve; the system records verified delivery and flows the goods into inventory and invoicing automatically.

It depends on the product and delivery method, but in our Accendo pilot, shipments averaged 2.4 days from request to verified delivery with a perfect on-time record. You can read the full breakdown in the case study.

Yes. Inventory is tracked case by case at the shelf level, so you get real sell-through — units delivered versus units remaining — along with expiration awareness and low-stock alerts. The analytics workspace turns that into trends across suppliers and facilities.

Four views: Overview (gross sales, payouts, volume trends), Financials (receivables, pending payouts, take rate), Logistics (lead time, delivery success, expiration risk), and Inventory (stocked units, facility distribution, damage accounting) — all filterable by date range, supplier, and facility.

Yes. Every view reads live from the platform's database, so what you see reflects the current state of your shipments, invoices, and inventory.

When a delivery is verified, the platform automatically generates the commissary invoice and the corresponding supplier payout, applying each vendor's agreed terms and handling the tax-free military commissary case. Receivables and pending payouts are tracked through to settlement.

The commissary total is the gross amount billed for the goods. The supplier payout is what the vendor receives after KOEIGO's service terms are applied. Both appear clearly on every invoice.

The platform runs on Firebase with authenticated access, App Check, and strict role-based controls — vendors only see their own data, and staff access is scoped by role. Sensitive operations run server-side.

Yes — there's a built-in AI copilot inside the app for quick questions, and you can always reach a human through the contact form or at supply@koeigo.com.